Shipping policy
Handmade by Chosen — Shipping Policy
Effective Date: July 9, 2026
Every HMBC piece is carefully prepared before it leaves our hands. Here's what to expect once your order is placed.
Order Processing
All orders are processed within 1 to 2 business days of purchase. Orders placed on weekends or public holidays will begin processing the next business day.
You will receive a shipping confirmation email with your tracking information once your order has been dispatched.
Domestic Shipping
| Delivery Type | Cost | Estimated Timeframe |
|---|---|---|
| Standard Domestic | Free | 1 — 3 Business Days |
Free shipping is automatically applied to all domestic orders at checkout. No minimum order value required.
International Shipping
| Delivery Type | Estimated Timeframe |
|---|---|
| Standard International | Up to 14 Business Days |
International shipping rates are calculated at checkout based on destination country and order weight.
Please note that international delivery timeframes are estimates and may vary depending on destination, carrier delays, or customs processing.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, and taxes upon arrival in the destination country. These charges are determined by your local customs authority and are the sole responsibility of the customer. Handmade by Chosen has no control over these fees and cannot predict or cover their cost.
We recommend checking with your local customs office before placing an international order if you have questions about applicable charges.
Tracking Your Order
Once your order ships, you will receive a confirmation email containing your tracking number. You can use this to monitor your delivery in real time through the carrier's website.
If you have not received tracking information within 3 business days of placing your order, please contact us at Choecen@handmadebychoecen.shop and we will look into it immediately.
Lost or Delayed Shipments
If your order has not arrived within the expected timeframe, please reach out to us at Choecen@handmadebychoecen.shop with your order number. We will work with the carrier to locate your package and resolve the issue as quickly as possible.
Handmade by Chosen is not responsible for delays caused by carrier disruptions, customs processing, or circumstances outside our control. However, we will always do everything we can to help.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. Handmade by Chosen is not responsible for orders delivered to an incorrectly provided address. If you notice an error after placing your order, contact us immediately at Choecen@handmadebychoecen.shop — we will do our best to correct it before dispatch but cannot guarantee changes once an order has been processed.
Contact
For all shipping enquiries:
Choecen@handmadebychoecen.shop
We aim to respond to all messages within 1 business day.